Envío

ENTREGA Y DEVOLUCIONES 

Gracias a la colaboración con DHL, ofrecemos la máxima seguridad en la entrega de sus productos médicos:

Nuestro tiempo de entrega es de entre 2 y 3 días laborables para todas las máscaras y accesorios. La entrega de dispositivos Bipap y Cipap es de entre 4 y 12 días laborables (Para algunas selecciones puede requerirse tiempo adicional).) 

Nuestras ubicaciones: 

Herrsching 

Calle Comercial 17

D-82211 Herrsching am Ammersee

Alemania

 

Łódź

Philips Polska Sp.z o.o.,

Pilsudskiego 88,

92-202 Łódź,

Polonia

 

Eindhoven

High Tech Campus 34

NL-5656 AE

Países Bajos

 

Hamburgo

Kiesselbachweg 31

D-22399 

Alemania

Las entregas dentro de Alemania se realizan generalmente a través de DHL. Los gastos de envío dentro de Alemania son de 6,99 EUR. A partir de un valor de pedido de 99 EUR, la entrega dentro de Alemania es gratuita. Para entregas dentro de la UE se cobra una tarifa plana de envío de 12,00 EUR.  A partir de un valor de pedido de 99 EUR, la entrega dentro de la UE es de 6,99. Para entregas fuera de la UE, se cobrará una tarifa de envío de 99 EUR.

 

 

SEGUIMIENTO DEL ENVÍO

Cuando haya comprado un artículo en CARESHOPPRO.EU con éxito, recibirá automáticamente un enlace a su artículo comprado. También recibirá su número de seguimiento del artículo comprado automáticamente por correo electrónico, una vez que se haya emitido el número de seguimiento de su paquete. Esto puede tardar algunos días (1-2 días). Puede seguir el progreso de su pedido en línea en el área de inicio de sesión del sitio web.

 

RECEPCIÓN DE LA ENTREGA

Por favor, tenga en cuenta que, por razones de seguridad, un adulto debe estar presente en la dirección de entrega para recibir el paquete.

Actualmente, CARESHOPPRO solo puede aceptar direcciones de entrega verificadas a nivel mundial. Tenga en cuenta que CARESHOPPRO no realiza envíos a apartados postales, direcciones APO/FPO o hoteles.

 

 ENVÍO

Podemos enviar a prácticamente cualquier dirección en el mundo. Tenga en cuenta que existen restricciones para algunos productos y que algunos productos no se pueden enviar a destinos internacionales.

Cuando realice un pedido, estimaremos las fechas de envío y entrega para usted, basándonos en la disponibilidad de sus artículos y las opciones de envío que elija. Dependiendo del proveedor de envío que seleccione, las estimaciones de la fecha de envío pueden aparecer en la página de ofertas de envío.

Tenga en cuenta también que los costos de envío para muchos de los artículos que vendemos dependen del peso.El peso de dicho artículo se encuentra en su página de detalles. Para reflejar las directrices de las navieras que utilizamos, todos los pesos se redondean al siguiente libra completa.

ENTREGA EXENTA DE IMPUESTOS A TERCEROS PAÍSES 

La factura se emite inicialmente con el impuesto incluido y debe pagarse de esa manera. Después del envío de la mercancía al extranjero y la prueba de la entrega mediante documentos aduaneros, emitiremos una nueva factura sin impuestos. No es posible el envío a una dirección de entrega en Alemania en combinación con un reembolso de impuestos. Además de los documentos aduaneros confirmados, también necesitamos su información bancaria con IBAN y BIC, así como una copia de su documento de identidad con la dirección de residencia visible en el extranjero. Puede enviar los documentos requeridos por correo electrónico a la siguiente dirección:

 

Information & Contacts

  • CONTACT

    31, Kiesselbachweg,
    22399 Hamburg

    service@careshoppro.eu

    Contact 

  • Return

    You can only return new, unopened, and undamaged items within 14 days.

    Right of Withdrawal 

  • Payment

    Prepayment, Credit Card, PayPal, Instant Transfer, Payment by Invoice (Klarna)

    Payment 

  • Shipping

    All masks and accessories will be delivered between 2–3 days. Some Bipap and CPAP machines will be delivered between 3 and 12 days.

    Shipping 
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Settings and Functions

Where can you have the device adjusted if you order it online?

You can use the settings of your usual CPAP therapy on the DreamStation or Dream Station Go. The steps are clearly explained in the user manual.

Is it allowed to adjust the device yourself?

The device can be adjusted by you at any time. The individual operating steps can be found in the user manual. For further assistance, we recommend contacting your sleep lab or doctor.

What is the Flex Degree Setting?

With this, you can adjust the level of air pressure relief you feel during therapy when exhaling. This feature can be activated or deactivated by your specialist dealer. If your specialist dealer activates the "Flex" feature, they will already set a specific level for you on the device. You can increase or decrease this setting to a value between 1 and 3. The setting "1" represents a low pressure relief, while higher numbers indicate greater pressure relief.

What is the ramp function?

For a more comfortable adjustment to the inspiratory pressure of your sleep therapy, you can ask your specialist dealer to set a ramp. This means you determine a low initial pressure setting and a time period during which the device increases the pressure from the ramp start pressure to the therapy pressure setting over the specified duration.

Devices

What is sleep apnea?

Sleep apnea is a common sleep disorder characterized by repeated breathing interruptions during sleep.

 

These interruptions, also called apneas, are caused by the collapse of the upper airway, preventing oxygen from reaching the lungs.

 

Apneas can significantly affect your energy levels, mental performance, and long-term health. Therefore, do not ignore potentially dangerous symptoms such as snoring and excessive daytime sleepiness, but consult a sleep specialist. Treatment can help you get the sleep you need to feel like yourself every day.

Which sleep mask is right for you?

Overview of Sleep Masks

Your mask has a significant impact on the effectiveness of your therapy. It should meet your personal needs and not cause leaks or pressure points on your face. Also, talk to your doctor about your personal habits and needs to find out which model is suitable for you.

We offer you masks from the DreamWear series, which, with their innovative design, allow a high degree of freedom of movement and are available in the Philips online shop. Additionally, you can obtain these and other Philips sleep therapy masks from a specialist retailer of your choice.

Cpap bipap difference?

Even though CPAP and BiPAP are identical in application through the mask, functionality, and opening effect, the two ventilation methods also differ in some aspects.

The most decisive difference is the air pressure. CPAP has only one air pressure setting, whereas BiPAP has two. This means a CPAP device exerts a constant pressure on the airways, while a BiPAP mask provides higher pressure during inhalation and lower pressure during exhalation. As a result, CPAP users need to exert more effort when exhaling compared to BiPAP users.

What is positional sleep apnea?

In classic sleep apnea, the airways are repeatedly blocked during sleep, leading to interruptions in breathing. Positional sleep apnea is a special form of this condition. Here, the airways are primarily blocked when lying on the back.

Sleep apnea affects sleep quality and can significantly impact performance and overall health. If you have sleep apnea and apnea events occur twice as often when lying on your back compared to lying on your side, your sleep apnea is likely positional. Sleeping on your side can significantly reduce your symptoms.

BiPAP or CPAP?

BiPAP (biphasic positive airway pressure) is a form of ventilation that combines a ventilator with spontaneous breathing. The patient can breathe spontaneously through BiPAP ventilation without interrupting the preset ventilation rate.

This is a form of ventilation in intensive care that allows for pressure-supported breathing.

It is used when the patient needs to be ventilated but should still train their own spontaneous breathing. In obstructive lung diseases such as COPD or asthma, BiPAP ventilation can only be performed with special control, as there is a risk of under- or over-supply of breathing volume.

CPAP Therapy: Assistance for Obstructive Sleep Apnea

In CPAP therapy, it is a breathing therapy that takes place during sleep.It is considered the standard therapy and is the most commonly used method for obstructive sleep apnea (OSA)

Masks

Why oxygen mask?

An oxygen mask is a device that covers the face or nose and mouth,to enable the inhalation of pure oxygen or a breathing gas mixture under difficult conditions. These include reduced atmospheric pressure, contaminated environment, or hypoxia.

When to replace CPAP masks?

Why and how often should I obtain a new CPAP mask cushion?

If any part of the system shows signs of wear (cracking, splitting, discoloration, cushion damage, etc.), you should dispose of and replace the affected component.

If you wear a face mask and notice that the valve is damaged, warped, or torn, you should replace the elbow. The mask should no longer be worn if the valve is damaged, as it can no longer fulfill its safety function.

Since the schedule for replacing the mask is tailored specifically to you, we highly recommend reading the detailed information in the user manual for your mask.

In general, the following signs indicate that the mask or one of its components should be replaced:

You need to constantly readjust the headbands,The mask no longer feels soft and springy but stiff,You feel that the treatment is not as effective as before,The mask cushion is slippery even after cleaning,The mask cushion is no longer clear and transparent,The mask cushion and frame show signs of wear, stiffness, cracks, or breaks.